Comments on: The Art of the Follow Up Call

By: Phillip Woodly

Phillip Woodly — Fri, 25 Jun 2010 20:57:08 +0000

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By: Lialla Igneb

Lialla Igneb — Mon, 10 May 2010 15:35:38 +0000

Hi, thanks so much for these tips! My blogs usually do bring readers and responses. One thing I do is engage with the readers. Answer questions in responses and make clarifications where needed. I think they appreciate that I take the time to talk to them.

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tristan clothing — Wed, 05 May 2010 05:07:50 +0000

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By: Richard Burkhalter

Richard Burkhalter — Mon, 03 May 2010 09:54:03 +0000

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By: Dan Debruin

Dan Debruin — Wed, 28 Apr 2010 18:49:01 +0000

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By: Charles Barrow

Charles Barrow — Thu, 11 Mar 2010 22:42:13 +0000

Follow-ups can certianly be tricky in any market, whether the SMB or Enterprise market. The idea of the agenda is great for a second, third, fourth, etc calls, and I’ve found that from the very first call, one can enlist this same concept as a post-agenda recap that helps keep everyone on the same page – especially since the 30-second commercial, 140 character world in which we live affords us the time to forget easily. After the first call, I’ll send a thank-you-recap e-mail with “Why” (why did we talk/prospect’s issues), “What” (what I recommend to solve the Why), and “Oohs and Ahhs” (bullet points of what they said they liked, would use, was really cool, etc.). Since all of these e-mail are stored in my CRM, I can go back to them, use them in conversations, and re-send them as points to discuss on future agendas.